Pricing
Priced per location, with everything included
Three bands, one platform
Independent
$149
per location, per month
For a single restaurant or a small group that wants an honest read on its own service, run by its own people.
- Survey built from your own service standards
- Unlimited surveys and unlimited participants
- Open survey links and QR codes — no sign-up needed
- Receipt photograph scanning on every response
- Review queue with your own evidence rules
- Dashboard access, PDF reports and CSV export
Multi-unit
$119
per location, per month
For groups of 11 to 50 locations that need comparable scoring across every market they trade in.
- Everything in Independent
- Guest sign-up page with date and window scheduling
- Location, regional and brand roll-ups
- Coaching exports for general managers
- Threshold alerts by location, region or brand
- Named account contact and a quarterly review
Franchise & enterprise
$89
per location, per month, from
For franchisors and brands running more than 50 locations, multiple banners or a franchisee network.
- Everything in Multi-unit
- Identical scoring across franchisees and regions
- Franchisee-level reporting and trend history
- Critical-item alerts and escalation rules
- Competitive benchmarking at scale
- Contract, security and data terms reviewed with your team
In every band
- Unlimited surveys and participants, with no per-survey fee
- Survey builder, weights, skip logic and evidence rules
- Receipt photograph scanning on every response
- Open links, QR codes and the guest sign-up page
- Duplicate, device and evidence checks on every response
- Review queue your team works through
- Dashboard, PDF reports and CSV export of your own data
- Survey versioning, so trends survive a change
- Query, re-survey or exclude responses yourself, with no per-action fee
- Questionnaire changes between cycles, with no change fee
Rates shown are indicative for a standard program on monthly billing and are confirmed in your proposal. Annual billing reduces the monthly rate, and the band for your estate is set by the number of locations you run.
Extend the program where it earns its keep
Direct point-of-sale matching
Connect Clover, Toast, Square, Lightspeed or Oracle MICROS and match responses to real transactions. Receipt photograph scanning is already included in every band.
Branded sign-up page
The guest sign-up page styled in your brand, with your locations, windows and capacity rules, on your own domain if you want it there.
Competitive benchmark surveys
Paired responses from a named competitor in the same market and daypart, scored on your framework.
Photo and video evidence packs
Additional required captures: table setting, restroom, presentation, drive-thru timing.
Delivery and order-ahead surveys
Surveys covering the handoff, packaging and accuracy of your third-party and direct channels.
Standards-to-survey template packs
Pre-built question sets by format and daypart, ready to adapt in the builder to your own wording.
What operators ask before they start
How is the price structured?
A flat rate per location, per month, for the term you choose. The survey builder, unlimited surveys, verification, the review workflow, the dashboard and reporting are all included. There is no setup fee, no per-survey charge and no per-participant licence.
Do you charge per participant?
No. There is no licence for the people who take your surveys, whether they are your managers, your panel or guests who sign up through a scheduling page. If you choose to reward your participants, that cost sits with you and is not marked up by us.
How do the location bands work?
The rate per location steps down as the number of locations in the program rises. A fifty-location program pays less per location than a five-location program, and the schedule for your band is stated in your proposal.
What happens when we open new locations?
Add a location at any time. It is billed at your band's per-location rate from the month it goes live, and the whole estate moves down to the next band as you cross a threshold. Closing a location removes it from the same month's billing.
What is not included?
Any incentive you pay your own participants, the cost of the meal or visit itself, and third-party platform fees where a survey covers a delivery channel. We list anything applicable in your proposal rather than bury it.
Can we change the program once it is running?
Yes. Locations, dayparts, survey questions, weights, evidence rules and collection modes can all be adjusted between cycles from inside the platform, with no change fee.
Get a number
Tell us how many locations you run and how you want to collect responses.
You will receive a proposal with your per-location rate, the surveys and roll-ups included, and the reporting you will receive — usually within one business day.
Or email hello@guestsignals.com. We reply to every enquiry within one business day.