The program, end to end
At a glance
Set the program up yourself in the platform. You define what a great visit looks like at your locations — with operations, training and, where it exists, brand standards — choose which locations run first, and decide how often you want responses.
What you get
You turn your standards into scored questions with defined evidence and skip logic, starting from a template or from scratch. Every question tells the participant exactly what to observe and what to keep, and weights are published in advance so nobody argues about the math after the fact.
What you get
This is the part most platforms get wrong. You decide who shops: an open survey link that anyone you share it with can complete, your own panel of managers and regulars, or a branded sign-up page where guests pick a date and a time window.
What you get
Questions capture the moments that matter, evidence is attached where your rules require it, and partial answers are saved if a survey is interrupted.
What you get
Every submission is scored on arrival and queued for review. Your team can review it, and hold it before it goes to the location, or set up a workflow. Anything that fails your evidence rules is queried, re-surveyed or excluded — it never silently lands in a manager's scorecard.
What you get
Scores, narratives and coaching notes land in your dashboard, rolled up by location, region and brand. From there the cadence does the work: the next survey measures whether the fix held.
What you get
One response per person per period, location-locked links, optional access codes and device checks. Whoever you put in the field, the platform knows when and where they responded.
Timings, receipt and required photographs are attached to the questions they answer. A claim without evidence is dropped from the score rather than argued about later.
Nothing is released until it passes your rules. Every decision is logged, so a challenged score can be traced back to the response it came from.
Programs that want no manual step can auto-release responses that pass every evidence rule.
As soon as you're done creating your first survey. The survey builder, the location list and the collection links all live in the platform, so there is nothing to schedule and nothing to wait for.
No. You can publish an open survey and start collecting immediately with people you already have. Scheduling is there for when you want specific visits on specific dates, and it can be switched on for one location or the whole estate.
Yes, and most clients do. Questions, weights, evidence rules and skip logic can be adjusted between cycles. Scorecards are labelled with the survey version, so trends stay honest across a change.
It is queried, re-surveyed or excluded before it can affect a score. Excluded responses stay in the audit trail, so you can always see what was removed and why.
Ready when you are
We will show you the builder, the scoring and the dashboard on the demo call — and you can publish your first survey the same day.
Or email hello@guestsignals.com. We reply to every enquiry within one business day.
